Privacy Policy

Effective Date: 08.04.25

At Electrical Pro, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What Information We Collect

We may collect personal information when you:

• Submit a contact form or service request
• Call, email or message us directly
• Sign up for promotions, newsletters or service updates
• Browse our website

The types of personal information we may collect include:

• Your name, address and contact details
• Email address and phone number
• Details about your electrical service needs
• Your IP address and browsing behaviour on our site

How We Use Your Information

We use your personal information to:

• Provide electrical services and respond to your enquiries
• Arrange quotes and bookings
• Improve our website and customer experience
• Send updates, promotional offers or service reminders (only with your consent)
• Meet legal and regulatory obligations

Disclosure of Information

We may share your information with:

• Our electricians, staff or subcontractors to fulfil your service request
• Third-party service providers who assist with website hosting, marketing or payment processing
• Government authorities where required by law

We never sell or rent your personal information to third parties.

Cookies, Analytics and Tracking Technologies

Our website uses cookies and third-party tracking technologies to collect non-personal information about how visitors use the site. This includes:

• Google Analytics – to track website performance and user interaction
• Google Tag Manager – to manage website tags and scripts
• Facebook Pixel – to measure ad performance and deliver relevant advertising

These tools may collect information such as your IP address, browser type, pages visited, and time spent on the site. This data is used to enhance your experience, analyse site traffic, and improve marketing efforts. You can manage your cookie preferences through your browser settings.

Data Security

We take reasonable steps to ensure your personal information is stored securely and protected from misuse, interference, loss, and unauthorised access or disclosure.

Accessing or Updating Your Information

You can request access to the personal information we hold about you, or ask us to correct it if it’s inaccurate or outdated. Please contact us using the details below.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

Contact Us

If you have any questions about this policy or how we handle your personal information, please contact us:

Electrical Pro
Phone: 0438 840 121
Email: pete@electricalpro.com.au
Website: https://electricalpro.com.au