Legal

Privacy Policy

How we collect, use, and protect your personal information.

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Last updated: March 2026

ElectricalPro ABN (ABN on file) operates the website electricalpro.com.au. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Submit an enquiry through our contact form
  • Request a quote for our services
  • Phone or email us directly

The types of personal information we may collect include:

  • Your name
  • Email address
  • Phone number
  • Your message or enquiry details
  • The type of service you are enquiring about
  • Your address or location (if relevant to the service requested)

We do not collect sensitive information such as financial details, health information, or government identifiers through this website.

2. How We Use Your Information

We use the personal information we collect to:

  • Respond to your enquiries and requests
  • Provide quotes for electrical and solar services
  • Deliver the services you have engaged us for
  • Communicate with you about your project or booking
  • Improve our website and customer experience

We will not use your personal information for direct marketing unless you have given us your consent. You may opt out of marketing communications at any time by contacting us.

3. Third-Party Services

Our website uses the following third-party services that may collect information about your visit:

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data including pages visited, time spent on the site, and general location (city-level). This data helps us improve our website. Google's privacy policy is available at policies.google.com/privacy.

Google Fonts

Our website loads fonts from Google Fonts. When you visit our site, your browser may make requests to Google's servers to download font files. Google's privacy policy applies to this data collection.

Cloudflare

Our website is hosted and served through Cloudflare's network. Cloudflare may collect technical data such as your IP address, browser type, and pages visited for security and performance purposes. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

  • Essential cookies: Required for the website to function correctly.
  • Analytics cookies: Used by Google Analytics to collect anonymised usage data.
  • Performance cookies: Used by Cloudflare to optimise website delivery and security.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:

  • Serving our website over HTTPS (encrypted connection)
  • Using Cloudflare's security features including DDoS protection and web application firewall
  • Limiting access to personal information to authorised personnel only
  • Regularly reviewing our data handling practices

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

6. Your Rights Under the Australian Privacy Act

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate, out-of-date, or incomplete information
  • Request deletion of your personal information, subject to any legal obligations we may have to retain it
  • Withdraw consent for any marketing communications
  • Make a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:

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